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How Our Legal Terms Work for You

These terms set out the rules that govern your account on cair10, including eligibility, data rights, and how disputes are handled — availability depends on local law and applies only in eligible regions.

Eligibility by local lawAccount data rightsDispute contact pathDANA, OVO, GoPay scopeIndonesia-region terms

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What These Terms Actually Cover

cair10 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access to cair10 depends on whether it is permitted under the laws that apply to you in your region. We do not make legal determinations on your behalf — it is your responsibility to confirm that access is lawful where you are located. When you open

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an account, you confirm that you meet the age threshold required in your jurisdiction and that you are accessing the platform in a region where it is available. Your account may be suspended or closed if we determine that these conditions are not met. Payment activity
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— including deposits via DANA, OVO, or GoPay — is subject to these same terms. Wallet transactions linked to your account are recorded and may be reviewed in the event of a dispute. We retain transaction records in line with our data retention policy, and these
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records can be shared with you upon request through our support channel. These terms may be updated when operational or legal requirements change. We will communicate material changes through your registered account contact before they take effect. Continued use of the platform after a change is
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notified means you accept the updated terms. If any clause in these terms is found to be unenforceable, the remaining clauses stay in effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

LEGAL CONTACT PATHS

Reach Us on a Legal or Policy Matter

If you need to exercise a data right, raise a dispute, or request a copy of your account records, these are the direct paths to our team. For payment-related disputes involving DANA, OVO, or GoPay transactions, include your wallet reference number when you contact us so we can pull the correct records quickly.

HOW WE HANDLE THIS

Data, Cookies, Security and Your Rights

We handle account data with the same directness we bring to payments. Here is what we do, and what you can request from us at any time through our support channel.

Data Handling

Account data — including your registered mobile number and wallet identifiers for DANA, OVO, or GoPay — is stored securely and never sold to third parties. You may request a summary of what we hold.

Cookies and Session Tracking

We use session cookies to keep your account active and to remember your payment method preference. You can manage cookie settings through your browser, though some account functions require them.

Account Security Practices

Login is protected by OTP verification sent to your registered number. If you suspect unauthorised access, contact support immediately — we can freeze account activity while the review is underway.

Retention and Deletion Requests

We keep transaction and account records for a defined retention period. If you close your account and want your data removed, submit a written deletion request through our email channel.

Common Questions About Our Terms

These are the questions we get most often about account eligibility, data rights, and what happens when something goes wrong. If your question is not here, our live chat team can give you a direct answer.

Eligibility depends on local law in your region. You must meet the minimum age required in your jurisdiction and access the platform only where it is lawful to do so.

We collect your registered mobile number, wallet identifiers for linked payment methods like DANA or OVO, and transaction history. This data is used solely for account operation and dispute resolution.

Yes. Submit a data access request through our support email or live chat. Include your account ID and the date range you need, and we will compile and send the relevant records.

Contact our support team via live chat or email and include your wallet reference number. We cross-reference your transaction record and open a formal review within our dispute process.

After account closure, we retain records for the period required under our data retention policy. Submit a written deletion request if you want removal — we will confirm once it is processed.

Yes. We notify you through your registered account contact before any material change takes effect. Continued use after notification means you accept the updated terms.

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Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How Our Legal Terms Work for You

Reach Us on a Legal or Policy Matter

Data, Cookies, Security and Your Rights

Common Questions About Our Terms

01 Who is eligible to open an account on cair10?

02 What data does cair10 collect when I register?

03 Can I request a copy of my account and transaction records?

04 How do I raise a dispute about a DANA, OVO, or GoPay transaction?

05 What happens to my data if I close my account?

06 Will I be notified if the legal terms change?

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