Reference

How cair10 Handles Your Personal Information

When you open an account with us, you share personal details and payment information — including your DANA, OVO or GoPay wallet data. This page explains exactly what we collect, why we collect it, and how you can control it.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to access and delete dataCookie and session controlsIndonesia-region data handling

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your data, ask us to correct it, or raise a concern about how your information is handled, our support team can action it. Use any of the contact paths below to start a privacy request. We aim to respond within a reasonable timeframe, and we'll confirm receipt so you know your request is being handled.

Team online

Live Chat

Open the chat widget on cair10 while logged in to your account. Identify your request as a privacy query so it routes to the right team.

Email Support

Send your privacy request to our support email address listed in your account settings. Include your registered phone number or wallet ID for verification.

Account Help Centre

Visit the Help section inside your account dashboard. Select 'Account and Privacy' to submit a data access or deletion request directly.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We handle your account data with a clear set of operational practices. Each area below covers a specific part of how your information is stored, used and protected — from cookies on your device to the verification steps tied to your wallet.

Account Security

Login sessions are protected with OTP verification sent to your registered number. Unusual access attempts trigger a hold until you re-verify your identity through your account.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences in your browser settings at any time.

Wallet Data Retention

DANA, OVO and GoPay wallet references are stored only as long as needed to process transactions and resolve disputes. They are not shared with advertisers or unrelated third parties.

Data Access Requests

You can request a full copy of the personal data we hold on your account. Submit the request through live chat or the Help Centre, and we will verify your identity before releasing any records.

What Data We Collect and Why

cair10 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you provide when registering — your name, email address, phone number and the e-wallet identifiers linked to your account (DANA, OVO or GoPay). When you make a deposit or request a withdrawal, the transaction reference and wallet address are logged to verify

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the movement and match it to your account record. We also collect device and session data automatically: your IP address, browser type, and the pages you visit on cair10. This helps us detect unusual login patterns and keep your account secure. We do not sell your
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personal data to third parties. Wallet details tied to DANA, OVO or GoPay payments are used only for processing your transactions and confirming your identity when you request account changes. Data retention follows our internal schedule — we keep records for as long as your account
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is active and for a period after closure as required by applicable rules. If you are in Bandung or anywhere else in Indonesia, the same policy applies to your account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on cair10

These are the questions we actually receive about data, account privacy and your rights. If your question is not listed here, contact us through live chat or the Help Centre.

We collect your name, email, phone number and the e-wallet ID you link — whether that is DANA, OVO or GoPay. Device and session data is also logged automatically when you browse the site.

Yes. Submit a data access request through the Help Centre or live chat. We verify your identity first, then provide a summary of the personal data tied to your account.

Wallet identifiers are stored only for transaction processing and identity verification. They are not sold or shared with third parties outside of what is needed to clear your payment.

We use session cookies to keep you logged in and analytics cookies to see how pages perform. You can disable non-essential cookies in your browser settings without losing account access.

We retain records for a period after account closure as required by applicable rules. Once that period ends, personal data is removed from our active systems in line with our retention schedule.

Reach our support team via live chat on cair10 or through the email address in your account settings. Mark your message as a privacy concern so it is routed to the right team quickly.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister Appcair10 App

How cair10 Handles Your Personal Information

Reach Us About Your Privacy Rights

Live Chat

Email Support

Account Help Centre

How We Protect and Manage Your Information

Account Security

Cookie Controls

Wallet Data Retention

Data Access Requests

Common Questions About Your Privacy on cair10

01 What personal data does cair10 collect when I register?

02 Can I request a copy of all the data you hold on my account?

03 How is my DANA, OVO or GoPay wallet information protected?

04 Does cair10 use cookies, and can I turn them off?

05 How long does cair10 keep my account data after I close my account?

06 Who do I contact if I think my data has been handled incorrectly?

Privacy Policy

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